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Crash when Payroll icon is clicked on Toolbar

QuickBooks closes unexpectedly if you click on the Payroll icon

Why this is happening

The QuickBooks Toolbar may be damaged

How to fix it

Intuit recommends 2 possible solutions. Please follow the steps in the order provided.


Use the Employee Menu

  1. Open Payroll from the Employees->Payroll menu.


Hide the Toolbar

  1. From the Company menu choose Hide Company Toolbar
  2. Connect to payroll using the Employee menu

After you have exited Payroll you can try Company > Show Company Toolbar to turn it back on.

Note: Maximize the toolbar, even if the one of the first two solutions works.


KB ID# SLN54066
10/26/2016 2:09:43 PM
PPRDQSSWS403 9138 Pro 2017 4be18e