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Error: Invalid Amount

You receive the error Invalid Amount when trying to process a credit card. Similar responses include An error occurred converting amount or Invalid Amount field.

 

Non-corporate or non-company cards

NOTE: If the card is a corporate or company credit card, see section Corporate or company credit cards

 

1. The most common cause of this error is entering a $ sign as part of the amount. Simply enter the actual amount, e.g. 111.25.

2. If you entered the amount correctly, the most likely cause is that the card holder's bank is rejecting the card due to the amount. While rare, this can happen when the amount is larger than the customer normally charges and caused the bank's computer system to flag the transaction. Your customer must contact their bank to find out why the card was declined.

3. This message also appears when a non-credit card type number is entered in to a merchant service account:

  • Debit only cards 
  • Gift cards or gift certificate cards
  • Travelers Check cards
  • EBT
  • International cards that are not configured for United States Denominations (USD)
  • Any other type of card that has the appearance of credit card but is not actually a credit card

 

    If there is a question whether a card is a true credit card or not, a voice authorization may be attempted. The voice authorization result confirms the card's ability to be processed in a credit card type merchant account.

  • 800-228-1122 - Visa, MasterCard, Discover(JCB)
  • 800-528-2121 - American Express 

    If the voice authorization also fails, it serves to confirm that there is a restriction on the card. A different form of payment is required.

Corporate or company credit cards

1. The most common cause of this error is entering a $ sign as part of the amount. Simply enter the actual amount, e.g. 111.25.

2. The transaction amount may be too high for the card. Ask the card holder what you can charge on the card.

3.  The card holder may not have permission to use the company card for your business type. Confirm with the card holder that the card can support your business type.

4. Visa and MasterCard are asking for a sales tax amount.

a. The sales tax amount cannot be 00.00. The sales tax information is not processed, but is used in a calculation by the card companies.  They are requesting,  "what would the sales tax be if you were to charge it?" 

b. The amount entered should be between .01% and 21% of the transaction amount.  

c. Also, mark the transaction as a commercial card and put in a sales tax amount.  

d. In addition you will need to put a purchase order number in.  This purchase order number will be sent to the issuing bank.

5. This message also appears when a non-credit card type number is entered in to a merchant service account, such as:

  • Debit only cards 
  • Gift cards or gift certificate cards
  • Travelers Check cards
  • EBT
  • International cards that are not configured for United States Denominations (USD)
  • Any other type of card that has the appearance of credit card but is not actually a credit card

 

    If there is a question whether a card is a true credit card or not, a voice authorization may be attempted. The voice authorization result confirms the card's ability to be processed in a credit card type merchant account.

  • 800-228-1122 - Visa, MasterCard, Discover(JCB)
  • 800-528-2121 - American Express 

    If the voice authorization also fails, it serves to confirm that there is a restriction on the card. A different form of payment is required.

KB ID# SLN53975
12/3/2016 3:35:57 AM
QYPPRDQBKSWS05 9138 Pro 2017 56b559