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QuickBooks Desktop for Mac may be damaged or incomplete when you update to the latest release

When you try to download and install the product update for QuickBooks Desktop for Mac, you get the error message:

You can't open the application QuickBooks 20XX because it may be damaged or incomplete.
Why this is happening
  • The download was interrupted.
  • The installation package was opened before it was completely downloaded.
How to fix it

You need to uninstall the previous copy of QuickBooks Desktop and install a clean copy.

  1. On your Desktop, click the Finder icon.
  2. Select Applications.
  3. Click and drag the QuickBooks Desktop for Mac application to the Trash, then empty the Trash.
  4. Reinstall QuickBooks Desktop for Mac. You can download a new copy of your QuickBooks Desktop for Mac here.
KB ID# SLN53952
12/5/2016 10:42:18 AM
QYPPRDQBKSWS09 9138 Pro 2017 ec315e