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Error: Microsoft Excel has stopped working, while exporting a report to Microsoft Excel

While trying to export a Report to Excel, you see the error:

Microsoft Excel has stopped working


Why this is happening

This is caused by a Microsoft Office Live add-in named OLConnector add-in.

How to fix it

Change the Load Behavior in the Windows registry:

  1. Click Start-Run-Regedit.
  2. Navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Excel\Addins-OLConnector Add-in.
  3. Change the Value of Load Behavior to 2.

Certain errors with Intuit products can be caused by incorrect values in the registry entries associated with the product. You may be able to correct the error by entering the correct value.

Caution: Modifying the registry incorrectly can cause serious problems that could result in the loss of data or necessitate the complete reinstallation of your operating system and applications. If you are not comfortable modifying the registry, do not understand the instructions in this article, or do not find the exact registry entries listed below, do not modify the registry. Instead, contact your system or network administrator or computer consultant, the vendor you purchased your hardware from, or Microsoft support.

KB ID# SLN53717
4/28/2017 10:53:32 AM
QYPPRDQBKSWS08 9138 Pro 2017 caabaa