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Intuit Data Protect Backup Failed: Out of disk space

Error Out of disk space from Intuit Data Protect Backup Failed email notification.

Why this is happening

To successfully backup your files with Intuit Data Protect, you need to have at least two times the size of your biggest file set plus an additional 60MB of free space in your C drive.

    For example, if the file or file set you are backing up is 1Gigabyte; you need to have 2Gigabytes and 60MB of space available.

To resolve this issue, you should either free up space on your drive or move your IDP temp files to another drive or partition.

How to fix it

Step 1: Move your IDP temp files to another partition or drive.

Ensure your version of QuickBooks is updated.

  1. From the Help menu, choose Update QuickBooks.
  2. On the Overview tab click Update Now.
  3. Select the desired downloads in the Update Now window.
  4. Click Get Updates to download the selected updates.
  5. When the Update Complete message appears, click Close.
  6. From the File menu, choose Exit.
  7. Start QuickBooks and click Yes to the message to install the update.

Step 2: Verify that you are on the latest release of Intuit Data Protect.

Step 3: Redirect Intuit Data Protect files to a new location.

  1. Open Notepad and type SymantecWorkingFolder=D:\the\full\path\to\the\new\location where D:\the\full\path\to\the\new\location is the location where you want to move your IDP temp files

  2. Examples:

    • If you want to move the files to a folder called IDPBackup on your D drive, you would type SymantecWorkingFolder=D:\IDPBackup.
    • If you want to move the files to folder called IDPBackups that is in a folder called BusinessFiles on your D drive, you would type SymantecWorkingFolder=D:\BusinessFiles\IDPBackups.

  3. On your Notepad, choose File and click Save As.
  4. In the Save as type field select All Files (".").
  5. In the File name field type IntuitDataProtect.properties.
  6. From the left pane of the Save As window navigate to the user directory for Intuit Data Protect (C:\Users\AppData\Local\Intuit\Intuit Data Protect) and save the file there.
  7. Copy the Work and Temp folders in the user directory for Intuit Data Protect and paste those copies into the folder where you want to move your IDP temp files.
  8. Your temp directory should now work from the new location and you should no longer receive the out of disk space error.
KB ID# SLN53206
4/27/2017 12:00:23 AM
QYPPRDQBKSWS05 9138 Pro 2017 ed44b1