Use this article to help use your card reader. If you are getting an error when trying to connect the reader, or nothing happens after swiping a card, select your phone or tablet's OS below for tips to get the card reader working.
There are helpful tips on how to use your new EMV reader.
OS minimum requirements
The mobile EMV card reader will be compatible with devices in the following versions:
App version minimum requirements
How to process EMV Chip Payments
The following will not allow the card reader to read the chip information:
Click Menu > Settings > Sound > Media Audio Effects > Wired Stereo Devices and uncheck Enable Audio Effects.
Click Menu > Settings > Sound > Media Audio Effects > Wired Stereo Devices> check Enable Audio Effects, and set Effects Profile to 3D Stereo
Click Menu > Settings > Accessibility. Uncheck the Mono Audio option.
Click Menu > Settings > Beats Audio™. Reader or headphones must be plugged in to change this setting.
Alternatively you may be able to drag down the notification bar at the end of the screen and tap the slider labeled Beats Audio.
Watch this video demonstration which will walk you through troubleshooting, or follow the written steps below.