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Error: Point of Sale is unable to open or connect to QuickBooks

When you  run an end of day report or a financial exchange and QuickBooks Point of Sale for Desktop tries to connect with QuickBooks Desktop, you see one of the following errors:

  • Point of Sale is unable to open QuickBooks
  • Error code 140014: QuickBooks POS cannot access your QuickBooks Financial Software company file
  • Error code 140015: Point of Sale could not establish a connection with QuickBooks
  • Error code 140025: Point of Sale was unable to open your QuickBooks Financial Software company file
Why this is happening

This may occur when:

  • QuickBooks Desktop is not open, the preference to allow the exchange of data with QuickBooks Desktop closed is not set.
  • QuickBooks Desktop is open, the company file you specified is not open.
  • The Preferences window is open in QuickBooks Desktop.
  • The QuickBooks file that is specified in the QuickBooks Point of Sale for Desktop company preferences either doesn't exist or is not the correct company file.
How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.

Important: Ensure that QuickBooks Point of Sale for Desktop and QuickBooks Desktop are updated to the latest release.

KB ID# SLN52683
3/25/2017 6:41:42 AM
QYPPRDQBKSWS07 9138 Pro 2017 97532c