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Server Error: We’ll be right back, when using Intuit Data Protect

When you try to use Intuit Data Protect you see this message:

Server Error: We'll be right back

Why this is happening

Typically, this message appears because the Intuit Data Protect server is unavailable. In that situation, the only option is to try back later.

If you consistently experience this issue and the server is not down, it could be because Intuit Data Protect is being blocked by a proxy server on your computer. A proxy server is often used by companies to provide some level of security through Internet traffic monitoring and content filtering. Most web browsers provide proxy server setup options.

How to fix it

Before performing the following solutions, ensure IDP is on the latest release.

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.            

Turn off the proxy server

  • Internet Explorer
    1. Choose Tools > Internet Options.
    2. Click the Connections tab, and then select LAN Settings
    3. Click to clear the Use a proxy server for your LAN checkbox.
  • Firefox
    1. Choose Tools > Options.
    2. Click the Advanced tab, and then select Settings.
    3. Select No Proxy.

Note: If you do not wish to turn off the proxy server, add the following sites to the Exceptions list for the Proxy settings:

  • https://*.intuit.com
  • https://*.intuit.net 
KB ID# SLN50001
3/28/2017 10:26:22 PM
QYPPRDQBKSWS07 9138 Pro 2017 70e513