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QuickBooks Point of Sale for Desktop client workstation won't connect

When you turn on your QuickBooks Point of Sale for Desktop client workstation, you see or experience one of the following:

  • Unable to enter any text in the Select Company Data File field and you get an error: "Fixing the Connection".
  • You are getting the error: "You are not connected to the server"
  • Specify the Server and Company Data File
  • Point of Sale is grayed out
Why this is happening

This issue can be caused by any of these connection problems:

  • The server workstation is not in multi-user mode.
  • A firewall is blocking access to the server.
  • Either the client or server workstation (or both) is having trouble connecting to the network.
  • You are connecting with a dynamic or changing IP address.
  • Your client workstations aren't on the same Windows service pack
  • Public file sharing is turned off in windows network and sharing center.
How to fix it
IMPORTANT: Before performing any of the recommended solutions, make sure you have:
  • Reviewed QuickBooks Point of Sale for Desktop system requirements.
  • Restarted both the client and server workstations.
  • Restarted the connection and ensure all ports are properly connected. 
  • Designed client workstations to use a local area connection and not a Virtual Private Network (VPN) to connect to the server workstation
  • Logged in to Windows as an Admin.
KB ID# SLN48142
3/28/2017 8:17:28 PM
QYPPRDQBKSWS09 9138 Pro 2017 488232