When you turn on your QuickBooks Point of Sale for Desktop client workstation, you see or experience one of the following:
This issue can be caused by any of these connection problems:
If it is already in a multi user mode:
If it is in a single user mode:
IMPORTANT: Before setting up folder permissions to share company files, make sure Network Discovery is turned on.
Sharing a folder means you are giving other users on the network permission to access the files in the shared folder. When you share a folder, you can set the level of accessibility that others can have when they try to view and/or modify the files in that folder.
Note: We partner with companies that make Internet security software in hopes of preventing the majority of conflicts that can arise. However, updates and stringent settings can interfere with the ability of QuickBooks Point of Sale for Desktop to access the server database.
Turn off the firewall settings temporarily. This can help determine if there's a conflict with a third-party internet security.
To learn more, refer to Point of Sale firewall configuration files, ports, and paths.
Note: The following steps can be used to test the network. Because they are technical, you may want to consult a network specialist before proceeding.
Important: After the action has completed, a summary of the results will be displayed. Lost packets means your connection to the address is unreliable and data is being lost in the transfer.
Note: Your client workstation should be able to connect to the server without resorting to this step. If performing this resolves your issue, you may want to contact your network specialist to determine whether a network setup issue is interfering with your client finding the server automatically.
Note: This is the same server name and IP address you determined in step A1.
Important: The Hosts file cannot be edited in its current location and you will have to copy it to the desktop to make the changes detailed in the following steps:
Note: If you're having difficulty creating a new account, or would like to learn more about creating new Windows users, see Microsoft's article Create a user account.