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Manage Data Sync option not listed in the QuickBooks Help menu

You are prompted by an error message or other instruction to reset or clear Intuit Sync Manager. However, when you select QuickBooks Help, you do not find the Manage Data Sync option on the Help menu.

 QuickBooks Help menu - shows where Manage Data Sync should display

 

 

Why this is happening

You can see the Manage Data Sync option only if you are signed in to QuickBooks as the Admin user.

How to fix it

Solution: Sign in to QuickBooks as the Admin

  1. Choose File > Close Company.
  2. Reopen the company file you just closed.
  3. When prompted, sign in as the Admin user. 
  4. Choose Help. You should now see the Manage Data Sync option in the menu.
KB ID# SLN48016
12/4/2016 4:24:29 PM
QYPPRDQBKSWS08 9138 Pro 2017 7e2f77