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Message: Accessed file is infected. Threat was blocked, while updating QuickBooks

You may see a message while updating QuickBooks:

Accessed file is infected. Threat was blocked! File name: qb20bgocdsp.quickbooks.com/ud/14935

This false positive is not uncommon with Anti-Virus or Security software. This appears to be tied to a prior AVG update.  AVG has resolved the issue and you can fix this by downloading and installing the latest AVG update.

How to fix it

Solution 1: Update AVG

AVG has resolved this issue in their latest update.

  1. Click the AVG icon in your System Tray
  2. Click Check for Updates

If updating AVG does not resolve the issue, perform the steps in solution 2.

Solution 2:  Add exceptions for the QuickBooks update application (qbupdate.exe) and the download URL to your AVG Software

  1. Exclude the qbupdate.exe from the AVG Resident Shield
    1. Click the Start menu, select All Programs.
    2. Click AVG User Interface.
    3. Choose Tools > Advanced Settings.
    4. Click the + sign next to Resident Shield section along the left side.
    5. Click to expand the Exceptions or Excluded Files section underneath Resident Shield. (This varies in different versions of AVG).
    6. Click Add File.
    7. Browse to C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate.
    8. Double click the qbupdate or qbupdate.exe.
    9. Click Ok.

  2. Exclude the download URL from the AVG Online Shield
    1. Write down the file name and path from the AVG Alert. For example, qb20bgocdsp.quickbooks.com/ud/149535. 
    2. Click the Start menu, select All Programs.
    3. Click AVG User Interface.
    4. Choose Tools > Advanced Settings.
    5. Click on Web Protection.
    6. Enter the file name and path in the Exclude host/IP/Domain field.
      Note: Use the file name and path from step 1
    7. Click Ok.


KB ID# SLN47999
10/27/2016 9:30:34 PM
QYPPRDQBKSWS09 9138 Pro 2017 9508a0