5_xxxx errors indicate that Sync Manager was unable to connect to the company file.
You may see one of the following errors when Sync Manager failed to connect to the company file:
Find the error code you are getting from the following list and expand to view solutions.
IMPORTANT: Before you perform the specific troubleshooting steps for the error you are getting, you must ensureSync Manager is up to date.
Why this is happening: You may encounter this error for one of the following reasons:
How to fix it: Reset Data Sync
Why this is happening: An error occurred while trying to get the certificate from the server.
How to fix it: If this error repeatedly occurs:
Why this is happening: This error occured due to problems in the TLG files.
TLG files are log files associated with the company file that records all entries made to the company file. These are generated when you interact with the company file in QuickBooks. There will be one xxx.QBW.TLG file and an offline folder of TLG files named xxx_Logs, where xxx is the company file . You need to delete all these files(xxx.QBW.TLG and xxx_Logs) to force a reupload of your data when this error occurs.
How to fix it:
Why this is happening: Typically, this message appears because an error occurred while the sync settings for your company file were being configured.
Intuit Sync Manager cannot perform a successful sync if the configuration is invalid.
Note: Your data is safe; it just hasn't uploaded for use with your online applications.
How to fix it: Clear sync settings and set up the sync again
Why this is happening: This error occurs when the entry for dbmlsynccom.dll is missing from the Windows registry.
The dbmlsynccom.dll file is typically found at C:\Program Files (x86)\Common Files\Intuit\Sync
How to fix it: Intuit recommends 2 solutions for this problem. The first solution may solve your problem, or you may need to try both to resolve the issue. For best results, perform the solutions in the order shown.
Solution 1: Run reboot.bat
If the error message recurs, try solution 2.
Solution 2: Register dbmlsynccom.dll on your system
Certain errors with Intuit products can be caused by incorrect values in the registry entries associated with the product. You may be able to correct the error by entering the correct value.
Caution: Modifying the registry incorrectly can cause serious problems that could result in the loss of data or necessitate the complete reinstallation of your operating system and applications. If you are not comfortable modifying the registry, do not understand the instructions in this article, or do not find the exact registry entries listed below, do not modify the registry. Instead, contact your system or network administrator or computer consultant, the vendor you purchased your hardware from, or Microsoft support.
Why this is happening: This error can occur after you have moved your data file or restored a backup. It is typically caused by a problem reading the log file. (For more information, refer to this article.)
How to fix it: Rename the log file (.tlg) associated with the company file and retry the sync.
Note: These steps will reinitiate the sync. As a a result, the process may take a bit longer than your typical incremental sync.
Why this is happening: There was a problem while uploading your data.
How to fix it: Any of the following could be responsible for the error:
Why this is happening: The .tlg file associated with the company file has invalid data.
How to fix it: Change the name of the .tlg file to a new file to be created
Why this is happening: There is a problem with the company file.
How to fix it: Verify and rebuild your company file, then resync