When you try to set up Intuit Sync Manager to sync with an online application or service (such as with Intuit 1099 E-File), you receive Error -2019.
This error occurs if you do not use the Admin User ID/email address and password to sign in to your Intuit account.
This could happen if, for example, the online business profile was created by someone else (the Admin user) and that person has invited you to use the the account. However, to set up Intuit Sync Manager, you must be signed into the Intuit account as the administrator.
Note: The Admin user for Sync Manager does not have to be the same person as the Admin in QuickBooks. You could be an Admin user for QuickBooks but not the Admin on the online account.
Important: If the company file you are using is already associated with an online business profile and is subscribed to online applications, do not set up a new subscription and do not create a new business profile. Doing so will break the association with those existing applications. You must sign into the existing Intuit account as the Admin and use the existing online business profile to set up your new online application or service.
Solution: Sign into the Intuit account as the Admin when setting up the sync
Note: In the example below, the user is setting up the 1099 E-File service. The basic process is the same for all applications.