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Switch to Multi-user Mode is grayed out when switching to multi-user mode

You cannot choose Switch to Multi-user Mode from the File menu because the option is grayed out.

Why this is happening

The QuickBooks process in Windows may be unresponsive.

How to fix it

Intuit recommends 2 solutions for this problem. The first solution may solve your problem, or you may need to try both to resolve the issue. For best results, perform the solutions in the order shown.

Solution 1: Restart the QuickBooks process

  1. From the Edit menu, select Preferences.
  2. On the left pane, choose General and cllick the My Preferences tab.
  3. Uncheck the Keep QuickBooks running for quick startups box.
  4. Click OK.
  5. Close and reopen QuickBooks.

If you still experience the problem, go to solution 2.


Solution 2: Restart your computer

  1. Restart your computer.
  2. Open QuickBooks.
  3. From the File menu, select Switch to Multi-user Mode.
KB ID# SLN44627
4/24/2017 7:45:14 PM
QYPPRDQBKSWS07 9138 Pro 2017 b42ffb