You have recovered from a system crash or you have attempted to move your QuickBooks application and/or Intuit Data Protect to a new computer and you are unable to use Intuit Data Protect.
This article explains the process to re-instate Intuit Data Protect after the transfer to another computer or system crash.
Intuit Data Protect installs with QuickBooks 2011 and later. If you had to reformat your computer or move QuickBooks/IDP to a new system, you must reinstall QuickBooks and reactivate Intuit Data Protect before you can continue to use it.
Step 1: If you have not already done so, reinstall QuickBooks.
Step 2: Setup IDP.
After successfully restoring the files, make sure the updated copy is included in the backup list.