When trying to preview a business plan, the button is grayed out, QuickBooks business planner is freezing or you get the error messages:
There was a problem printing to the specified device or the print job was cancelled. Please check settings and re-try.
FPDF-Can't load document
When you preview a business plan, the QuickBooks PDF Converter is used to create the .pdf file that is displayed. However, QuickBooks Desktop does not install the QuickBooks PDF Converter by default.
If the driver files are missing, then Business Planner cannot create the .pdf files for the business plan.
To fix the issue, you need to install the converter manually.
32-bit Operating System:
NOTE: This may take a little while the first time you do it.
64-bit Operating System:
Click More details then go click Processes tab
Click the Processes tab, the Image Name column header, and scroll down to you see "QB".
NOTE: Some services may be listed multiple times, you will need to end those processes.