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Error 1311: Source file not found [filename]. Verify that the file exists and that you can access it

When installing  or updating QuickBooks Desktop or using Financial Statement Designer, you see the following message:

Error 1311. Source file not found [filename]. Verify that the file exists and that you can access it.
Why this is happening

If you are installing or updating QuickBooks desktop, this error can be caused by an issue with the CD drive or the disk.

If you are using Financial Statement Designer, your version of Microsoft Office is incompatible or, the installation of Microsoft Office is damaged.

How to fix it

If you are installing QuickBooks Desktop

Note: If you are using an installation CD and you don't have Internet connection, please skip to solution 2.

 

If you are using Financial Statement Designer

You might see this message if:

  • Your version of Microsoft Office is not compatible with QuickBooks.
  • The installation of Microsoft Office is damaged.
KB ID# SLN44200
12/8/2016 5:58:21 PM
PPRDQSSWS404 9138 Pro 2017 b6f6bf