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Unrecoverable Error XXXXX XXXXX when attempting to open a company file

When opening a company the file begins to open and display the QuickBooks home screen, you see one of the following or a similar error:

  • Unrecoverable Error 00000 19744: QuickBooks has encountered a problem and needs to close.
  • Unrecoverable Error 14433 05318: QuickBooks has encountered a problem and needs to close.
  • Unrecoverable Error 14433 16254: QuickBooks has encountered a problem and needs to close.
Why this is happening
The last time the file was opened there were several windows left open; i.e. Customer Center, Vendor Center, Employee Center, Reports, etc. There is a preference in QuickBooks that saves these windows when you close the file and opens the same windows the next time the file is opened. Having too many of these windows open when you close the file will sometimes cause the Unrecoverable Error.
How to fix it

Prevent QuickBooks from opening several windows when opening the company file (Suppress the Desktop):

  1. Press and hold the CTRL key and start QuickBooks.
  2. Press and hold the ALT key and open your company data file.

If your data file opens, change your Preferences so that QuickBooks does not save the desktop when you close your company file.

  1. Choose Edit > Preferences.
  2. Select Desktop View from the left hand side of the Preferences window.
  3. Select the My Preferences tab at the top.
  4. Select the option that says Don't save the desktop under the Desktop section.


If your data file does not open, then download, install and run the File Doctor.



KB ID# SLN44023
10/23/2016 2:39:21 AM
PPRDQSSWS406 9138 Pro 2017 78b244