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Error: There was a problem in setting the file security when making a backup

When backing up a company file, the following error occurs:

Warning: There was a problem in setting the file security. There is extended information.

Why this is happening

There are several possible causes of this error:

  • The company name in the file may contain a non-alphanumeric character
  • The Windows Volume Shadow Copy service may be disabled.
  • User Account Control (UAC) settings may be preventing the backup.
How to fix it

Solution 1: Edit the Company Name in the Company Information screen

  1. From the Company menu, click My  Company.
  2. Click the pencil icon to go to the Company Information screen.
  3. In the Company Name field, look for any special characters and remove them.
  4. Click OK
  5. Back up your company file.

Solution 2:  Start the Windows Volume Shadow Copy service

  1. Press the Window key on your keyboard, or click the Windows button.
  2. Type services.msc and press Enter.
  3. In the list of services, find Volume Shadow Copy.
  4. Right-click Volume Shadow Copy and select Start. 
  5. Back up your company file.

Solution 3: Reset your UAC settings and reboot your computer.

If the error persists, a Reinstall of QuickBooks Desktop should resolve the issue.

KB ID# SLN43677
12/9/2016 3:11:23 PM
PPRDQSSWS407 9138 Pro 2017 0dff68