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When opening QuickBooks, there is a prompt to select a version of QuickBooks to install (Toggle to)

When launching QuickBooks Desktop, a prompt to select a flavor (version) of QuickBooks is displayed. After a version is selected, there is an option to click Toggle. When Toggle is clicked, the original prompt to select a flavor of QuickBooks Desktop reappears. This cycle repeats itself as though it's stuck in a sort of "loop."

Why this is happening?

This normally occurs when the one of the QuickBooks Desktop components is damaged.

How to fix it

To resolve this issue:

  1. Locate and recreate the file called EntitlementDataStore.ecml
  2. QuickBooks should now launch successfully.
KB ID# SLN43610
10/27/2016 5:49:50 AM
PPRDQSSWS400 9138 Pro 2017 1bf857