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Error message when you try to send an accountant's copy with the file transfer service

You try to send an accountant's copy through the Accountant's Copy File Transfer Service (ACFT), but you see one of the following errors:

  • We had a problem sending your file to the Intuit Server
  • Warning: There was a problem sending the changes to the accountant's copy file transfer server. Please try again later or save a file and send by email.
Why this is happening
  • QuickBooks Desktop needs to be updated.
  • Entering a long dash in MS Word and then copying it to your notes can cause this to happen. A long dash is created in Microsoft Word by entering two single dashes between the two hyphenated words. 
  • Your QBW file is 200 MB or larger.
  • Your Internet connection is slow or your firewall settings may be interfering with the upload.
  • Your company data file is damaged.
How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.             

Solution 1:  Ensure there is no comma in: 

  • File name (QuickBooks Desktop 2016)
  • Company Name (QuickBooks Desktop 2014)

Solution 2:  Update QuickBooks Desktop to the latest release.

Accountant File Transfer Service (ACFT) will work with QuickBooks Desktop 2014 (R11), 2015 (R9) or 2016 (R5), as well as QuickBooks Desktop Enterprise 14 (R11), 15 (R9) or 16 (R5). All prior versions and releases are not deisgned to work with ACFT.

More information here.

Important: If you are having trouble sending or receiving Accountant Copy files after updating, please reboot your computer and try again.

 

Solution 3: Check your file size (and attempt to reduce it):

  1. While in the QuickBooks Company file (QBW), hold F2 (or Ctrl + 1) to display the Company Information window.
  2. Under File Information, note the File Size.

    Note: The file size is listed in Kilobytes (KB).  1,000 KB = 1 Megabyte (MB)

    • If the file size is greater than 200,000 KB (200 MB), the file transfer service will display the error.  You can either:
    • If the file size is less than 200 MB, proceed to the next solution.

 

Solution 4:  Try the following options if there is a long dash in your notes (if sending Accountant's Changes):

  • Enter the text directly in notes to the client without long dashes.
  • Create the text in a Text Editor and copy and paste from that.
  • E-mail the MS Word document to your client with your changes file (QBY).
  • Do not use the long dash in MS Word. A single dash is OK.
     

Solution 5:  Company data file is damaged:

  1. Determine if the problem is file specific by testing in a new file:
    1. Choose File > New Company.
    2. Click Express Start.
    3. Create and send an accountants copy. If it works, return to the problem file and continue to step 2 below.
  2. Use standard data damage troubleshooting.
  3. If you are unable to resolve the issue, you may want to restore a backup:
    1. If you have a recent backup of the affected company file, restore that backup to a location different from the one where the file with the error is located.
    2. Open the restored file in QuickBooks.
    3. If the earlier error doesn't recur, replace the earlier, damaged company file with the restored QuickBooks backup file and enter any transactions that occurred since running the backup.

Note: If you need to send your Accountant's Copy immediately, go to Creating an Accountant's Copy to send to an accountant. This article provides you options to send the file without using the Accountant File Transfer Service. 

If you have tried all of the steps above and still experiencing the issue, please sign up below

 

KB ID# SLN43599
12/8/2016 8:06:27 AM
QYPPRDQBKSWS09 9138 Pro 2017 b324af