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Based on the graphics capabilities of your computer some views in the Report Center may be slow

When opening a company file you may get the message: Based on the graphics capabilities of your computers some views in the report center may be slow. We recommend you to switch to the list view.  Then QuickBooks Desktop closes unexpectedly.
 
This is happening because the Report Center was left in Carousel View when the company file was closed and the computer attempting to open the company file has an older graphics card and cannot display the graphics.
Solution description

A permanent solution would be to purchase and install a new graphics card into the computer. However you will still be able to open the company file and work in it as long as you do not open the Report Center in Carousel View.

To do this, press and hold the Alt key while opening the file.

  1. If the file is password protected, release the ALT key and enter the password.
  2. Press ALT while clicking OK.
  3. Continue pressing ALT until the file appears with no windows open.
 

To prevent this from happening in the future

  1. From the Edit menu, select Preferences.
  2. In the leftmost column, select Desktop View.
  3. On the My Preferences tab, select Don't save the desktop and click OK.
KB ID# SLN43541
12/7/2016 8:28:22 AM
QYPPRDQBKSWS09 9138 Pro 2017 5348ea