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Unable to maximize or move the QuickBooks window

After starting QuickBooks and logging in, you encounter one of the following issues:

  • QuickBooks title bar is off the top of the screen and making it unmovable.
  • QuickBooks starts then minimizes to the Windows Task Bar (unable to maximize)

Note: If you have not set up users in QuickBooks, the program may minimize immediately after the program starts.

Why this is happening

QuickBooks retains the status of the program window at the time the program was last closed. In this case, the last time QuickBooks was open, the program window was minimized to the Windows task bar. The user then right-clicked QuickBooks in the task bar and selected close. As a result, QuickBooks now defaults to a minimized or unmovable status.

How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.

KB ID# SLN43485
10/21/2016 8:35:25 PM
PPRDQSSWS407 9138 Pro 2017 45231a