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Cannot edit the closing date password confirmation field

After logging into the company file as the Admin user, the user is able to edit the closing date field and password field, but can not edit the confirmation field.
This prevents the user from removing or changing the closing date password.

Why is this happening

  • Your QuickBooks Desktop installation may be damaged.
  • You recently upgraded your company data file and during the conversion, the file was damaged.

Note: This type of damage is more common when your file is upgraded from a version of QuickBooks Desktop that is more than three years older than your current version.

How to fix it
  1. Make sure QuickBooks Desktop version is on the latest release.
  2. Close all open QuickBooks Desktop programs, and run Reboot.bat.
  3. Restart the computer.
    1. If you are now able to edit the confirmation field, the issue has been resolved.
    2. If you are still unable to edit this field, proceed to Step 4.
  4. Attempt to set a closing date password in a sample company:
    1. Open the File menu and select Close Company.
    2. From the No Company Open window, select Open Sample Company, and select a company from the list.
    3. Once the company is open, attempt to set a closing date and password.
  5. Restore the company file backup (*.qbb) in the version in which it was created.
    Note: To perform the following steps, you must log into the company file as the Admin user.
  6. Remove all users:
    1. Go the the Company menu, and select Set Up Users and Passwords.
    2. Choose Set Up Users from the drop-down menu. This will open the User List.
    3. Click on a non-admin user to highlight their name, and select Delete User.
      • Repeat this step for every non-admin user within the file.
    4. Once all of the users have been deleted, close the User List.
  7. Remove the Closing Date and password:
    1. Go to the Edit menu, and select Preferences.
    2. Select Accounting from the list of preferences.
    3. Select the Company Preferences tab.
    4. Within the Closing Date section, click on the Set Date/Password button. This will open the Set Date and Password window.
    5. Highlight and delete the date, from the Closing Date field.
    6. Highlight and delete the password from the Closing Date Password and Confirm Password fields. This should leave all 3 fields blank.
    7. Click OK, to save the changes.
    8. Click OK again, to leave the Preferences window.
  8. Use standard data damage troubleshooting. 
  9. Make a new backup of the company file.
  10. You may now restore this new backup in the newer version of QuickBooks desktop.

Once the file has been upgraded to the newer version of QuickBooks Desktop, you may add the other users. You should now be able to edit the Closing Date and Password.

KB ID# SLN43446
4/25/2017 9:33:45 AM
QYPPRDQBKSWS09 9138 Pro 2017 c525ea