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Unrecoverable Error 13725 48241 in QuickBooks using Symantec Endpoint

Unrecoverable Error 13725 48241 when opening QuickBooks or working in the program.
This is a issue with Symantec Endpoint breaking the .TLG (transaction log) file.
Detailed instructions
To Resolve this issue:
  1. Ensure that system has been updated to the latest release.
  2. If that does not resolve issue, have your IT professional take a look at Symantec Endpoint. 
  3. Current workaround is to rename the TLG file, then shut down Endpoint on the server.
    1. Open the folder that contains your company file.
    2. Find the files with the same file name as your company files but with extension .TLG.
      • company_file.qbw.tlg 
    3. Right-click the file and select rename. Add the word OLD at the end of each file name. Ex: company_file.qbw.nd.OLD
  4. Open QuickBooks again and try to sign in to your company file.



KB ID# SLN43290
10/25/2016 9:04:30 PM
PPRDQSSWS406 9138 Pro 2017 b96c38