Was this page helpful?
Thank you!

Comments or suggestions?



Enter Email Address (optional)
email

Process Credit Card Payment option is Grayed Out when entering a sales receipt or payment

When you create a sales receipt or receive a payment for a customer, the option on the form to process credit card payment when saving the record is grayed out (not available).
 
A payment type other than credit card has been set as the preferred payment method for the customer.
How to fix it

Change the preferred payment method for this customer:

  1. Open the customer list:
    • Select the Customer menu and select Customer Center.
  2. Double-click the customer name to open the Edit Customer window.
  3. Click the Payment Info tab.
  4. Use the drop-down arrow under Preferred Payment Method to select one of the available credit card options.
  5. Enter the customer's credit card information in the Preferred Payment Method section of the window.
  6. Click OK to save your changes.
  7. Create a sales receipt or enter a payment for the customer. The Process credit card payment option will be available.

If this does not resolve the issue:

  1. Open the Payment Method list:
    • QuickBooks Pro, Premier, and Enterprise: Select the Lists menu and select Customer & Vendor Profile Lists > Payment Method List.
    • QuickBooks Simple Start: Select the Company menu and select Lists > Payment Method List.
  2. Double-click the credit card payment method you are trying to use to open the Edit Payment Method window.
  3. Make sure the Payment Type field is set to a valid credit card payment type. Use the drop-down arrow to see a list of available credit card options.
  4. Click OK.
  5. Create a sales receipt or enter a payment for the customer. The Process credit card payment option will be available.
KB ID# SLN43085
12/10/2016 12:51:35 AM
PPRDQSSWS404 9138 Pro 2017 e334e0