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Expand/Collapse button or triangles missing from reports

When you are viewing any of the summary reports in QuickBooks Desktop (Balance Sheet, Profit & Loss, etc), you may notice that the Expand/Collapse button is missing from the report toolbar.

How to fix it

In certain editions of QuickBooks Desktop, individual accounts may be expanded or collapsed on summary reports. This is done by clicking the triangle icon next to the account to be expanded or collapsed.

If the Expand/Collapse button is available, but the triangles to expand/collapse the individual account information are missing:
  1. Make sure you are using Premier Plus, Pro Plus or QuickBooks Accountant purchased as part of the ProAdvisor program.
  2. Update QuickBooks to the latest release.
  3. Run Reboot.bat.
KB ID# SLN43073
10/20/2016 12:33:44 PM
PPRDQSSWS406 9138 Pro 2017 738060