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"The QuickBooks company file cannot be opened."

You are trying to restore a QuickBooks backup file (.qbb extension) and receive the following error message:

"The QuickBooks company file cannot be opened. This can be corrected by logging on as the Windows Administrator."
Why this is happening
This can be caused by restoring the company file from a non-local drive to a network drive.


How to fix it

Important: Ensure that your QuickBooks is up to date before you follow the steps shown below.

Solution: Copy the QuickBooks backup file and restore on a local drive.

  1. Open the folder that contains your QuickBooks backup file.
  2. Find the backup file with .qbb extension.
  3. Right-click on the file then select Copy.
  4. Go to desktop, Right-click on the desktop and then select Paste.
  5. While holding down the control key, open QuickBooks so you are directed to the No Company Open Window.
  6. Click Open or restore an existing company. Navigate to the desktop, find the backup file you copied and open.
  7. Restore the QuickBooks file.
Note: If you need to move the file to a different location, copy the company file and paste to the appropriate network resource.
KB ID# SLN42861
4/27/2017 3:35:18 PM
QYPPRDQBKSWS09 9138 Pro 2017 b0f9c2