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Paid bills show as unpaid in the Pay Bills window

Bills are showing as unpaid in the Pay Bills window even though they have already been paid.

How to fix it

Verify the bill was actually paid.

  1. From the Vendors menu, select Vendor Center.
  2. From the Vendors List, select the vendor of the bill in question.
  3. On your keyboard, press Ctrl + Q to create a QuickReport.
  4. On the QuickReport, click the Dates drop-down and select All.
  5. Locate the bill showing in the Pay Bills window.
  6. Double click the bill.

If the bill was paid, click History to see details of how it was paid.

If the bill was NOT paid:

  1. From the Vendors menu, click Pay Bills.
  2. Select the bill in question.
  3. Click Set Credits.
  4. In the Discount and Credits window, go to the Credits tab.
  5. Check if a credit exists to pay the bill.
    Note: A credit may be available if you have created a bill credit, you have an unapplied payment or a journal entry to Accounts Payable.
  6. If a credit exists, select it and click Done then click Pay Selected Bills.

If the bill shows PAID but is still showing as unpaid in the Pay Bills window or the Unpaid Bills Detail Report, you are likely looking at a damaged transaction. Proceed with the following solutions:

KB ID# SLN42717
12/9/2016 5:00:57 PM
PPRDQSSWS406 9138 Pro 2017 005e69