Your Home Page displays a balance that does not match the account register or Chart of Accounts (COA) list.
This can happen if the company data file has either list or transaction damage.
Our best information to date is that a new QuickBooks user needs to be created with only one role. Use the new user to enter transactions instead of the (old) user associated with the damaged transactions. Only the QuickBooks Administrator can add a new user. Adding new users must be done in Multi-User mode. After creating a new user, continue to Step 2.