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Error: OLSU -1014

You receive Error: OLSU -1014 when: 
  • Trying to set up American Express account for online banking
  • Trying to download online banking information for a Quicken Chase Visa card
Solution Description

American Express

American Express does not support Direct Connect for certain types of business accounts. To resolve the error, you need to setup the account and download transactions using Web Connect. To know more about setting up and downloading transactions using Web Connect, click here.


Quicken Chase Visa Card

The Quicken Visa Chase card is a specialty card from Chase and the selections available for downloading Online Banking information are QFX, Quicken QIF or Comma Separated values (CSV). These will not work for QuickBooks. Please contact Chase to have the Quicken Visa Chase card added to the QuickBooks Financial Institutions List. Chase may contact Intuit here.


For other OLSU-1014 instances, see Troubleshoot QuickBooks Online Banking issues and OL/OLSU errors.

KB ID# SLN42706
3/29/2017 12:24:50 AM
QYPPRDQBKSWS07 9138 Pro 2017 2d0912