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Customer's name not displaying when emailing an Invoice, Estimate, Sales Order or Sales Receipt

When sending one of the following to a customer (Invoice, Estimates, Statements, Sales Orders, Sale Receipt, Credit Memo, Purchase Order, Report, Pay Stubs, Over Due Invoices, Almost Due Invoices), the email displays "Dear Customer".

Why this is happening:

By default, QuickBooks uses "Dear Customer" when the First Name and Last Name fields on the customer's profile are blank.

How to fix it
KB ID# SLN42694
4/28/2017 10:59:18 AM
QYPPRDQBKSWS07 9138 Pro 2017 27dfc9