You are trying to fax a letter to a customer from within QuickBooks and error 00000 16462 is generated, QuickBooks stops responding.
Important: Ensure that your QuickBooks is up to date before you follow the steps shown below.
By repairing your QuickBooks, you are replacing all damaged QuickBooks components. If you are still getting the same issue, please proceed to solution 2.
By performing clean installation of QuickBooks, you are reinstalling QuickBooks program on a brand new folders but still within the same default location.