When reconciling a credit card account, the beginning balance is incorrect, and a bill appears in the payments and credits section for the full amount of the previous month's balance, when only a partial amount has been paid.
This situation may occur if a bill for the full amount of the credit card balance was created after reconciling the account, and then the bill was partially paid. QuickBooks assumes that the original full amount of the bill has been paid, and displays this amount (instead of the partial payment amount) in the Reconcile credit card window.
To resolve the immediate issue, edit the bill for credit card payment to reflect the amount of the actual bill payment:
To avoid this problem in the future, edit the bill created after reconciling the credit card account to reflect the actual amount to be paid:
To resolve without changing the total bill amount, but still reflect the amount of the actual bill payment: