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Names on reports display incorrectly
There are multiple causes for names displaying incorrectly on reports. This issue can occur with any report (Profit & Loss, Balance Sheet, General Ledger) and with any type of name (accounts, vendors, customers, items, classes and all types of list items).
: If names are completely missing from a report, do not use this document, but follow this
How to fix it
Find the name that is displaying incorrectly in its list (for example, if an account is displaying incorrectly, go to
Lists > Chart of Accounts
and ensure that the account name is correct - if a customer name is incorrect, go to
Customers > Customer Center
and ensure that the customer name is correct)
If the name is incorrect, correct it
Right-click the name
Enter correct information
If an account number is missing on the report,
follow these steps
If names on the report are still incorrect,
resort the name list
If the issue persists, make a backup of the company file
the name with a new name:
Create a new name (call it
, for example)
Change the old name to the new name
: Do not change the new to the old name and merge - this will not repair a damaged name
When prompted to merge the names, click
Change the name again, as desired
If the report still displays the name incorrectly,
Verify Data and resolve any issues discovered
If the issue is still unresolved,
create a portable company file and restore it
Contact technical support if the issue persists.
KB ID# SLN42559
12/9/2016 3:13:39 PM
PPRDQSSWS407 9138 Pro 2017 1ed903