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Customer statement shows an amount due when the customer list has no balance

A customer statement shows an amount due when the customer list shows no balance

There may be credit memos or payments that have not been applied to invoices or statement charges. The list shows a total balance, while the statement shows open invoices.

How to fix it

To resolve this issue, apply all credits and payments:

  1. From the QuickBooks Desktop Customers menu, select Receive Payments.
  2. Select the customer name from the Customer:Job drop-down list.
  3. Select the Apply Existing Credits checkbox. (The total credits or payments that are unapplied will appear as Existing Credits, just above the checkbox.)
  4. Select the invoices or statement charges to which the credits or payments apply.
  5. Click Save & Close.
KB ID# SLN42537
12/6/2016 6:05:54 AM
PPRDQSSWS403 9138 Pro 2017 9df4f5