Was this page helpful?
Thank you!

Comments or suggestions?



Enter Email Address (optional)
email

Negative amount appears in the Payments to Deposit window

After you enter a deposit in the Make Deposits window, a deposit appears as a negative number in the Payments to Deposit window.

How to fix it

Important: Do not simply delete the deposit or the damaged line in the deposit when attempting to resolve this issue. Using any steps other than those listed below can cause further damage to the data in your company file.

If you encounter one of the following messages:

  • Sorry another user has deleted this transaction. QuickBooks will remove it.
  • A corrupt transaction link has been encountered. Use basic data damage troubleshooting to try to fix this issue.

Please refer to the Damaged QuickBooks File page for instructions on how to contact technical support for referral to Data Recovery Services.
 

Please follow these directions carefully to resolve this issue:

  1. Back up the company file. Be careful not to overwrite any existing backups.
  2. Find the damaged deposit that appears as a negative number in the Payments to Deposit window:
    1. Select the Edit menu and select Find.
    2. Click the Advanced tab.
    3. Select Name in the Filter column, click the Name drop-down arrow, and select the name associated with the damaged deposit.
    4. Select Transaction Type in the Filter column, click the Transaction Type drop-down arrow, and select Deposit.
    5. Click Find.
    6. Double-click the damaged deposit that appears in the search results in the lower half of the window to open it.
    7. Leave the Find window open to use again in step 6, below.
  3. Click the Payments button in the Make Deposits window.
  4. Select the negative deposit and click OK. Both a negative and a positive version of the deposit appear in the Make Deposits window along with any other items that were part of the original deposit.
  5. Click Save and Close.
  6. Double-click the deposit in the Find window from step 2(e) to reopen it.
  7. Make a note of all the deposit information in the Make Deposits window so you can reenter it.
  8. Select the Edit menu and select Delete Deposit.
  9. Reenter the deposit using the information you noted in step 7.
KB ID# SLN42524
12/10/2016 2:43:51 AM
PPRDQSSWS403 9138 Pro 2017 825e8d