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Error: The paper is upside down, paper mismatch, or the check is blank when printing checks

When printing checks or paychecks, you see one of the following messages:

  • The paper is upside down.
  • Paper mismatch.
Why this is happening

The printer's automatic paper type sensor is misreading the colored paper as photo paper.

How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all to resolve the issue. For best results, perform the solutions in the order shown.

KB ID# SLN42491
3/29/2017 8:08:12 AM
QYPPRDQBKSWS07 9138 Pro 2017 b9d745