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QuickBooks icon displays the Microsoft Windows Installer message and QuickBooks does not start

A Microsoft Windows Installer message window appears and QuickBooks Desktop does not start when you double-click the QuickBooks shortcut icon.

This issue is caused by running the Norton Removal Tool to remove Norton products from the computer or a damaged Microsoft .NET framework. Running the Norton removal tool affects the QuickBooks registry keys and QuickBooks will not open until it is fully uninstalled and reinstalled.

How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try them all  to resolve the issue. For best results, perform the solutions in order shown.

Note: You must be logged in as a Windows Administrator to perform these steps.

KB ID# SLN42472
4/27/2017 3:28:48 PM
QYPPRDQBKSWS09 9138 Pro 2017 fa14c4