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Downloading an online bank statement opens the wrong version of QuickBooks

You download an online bank statement (Web Connect file or .QBO) directly from a Financial Institution (FI) site, and the wrong version of QuickBooks opens. This may also occur when double-clicking a Web Connect file (.QBO) after it has been saved to your computer.
Why this is happening
  • You have multiple versions of QuickBooks installed and opening a .QBO file from the bank's web site, defaults to the last installed QuickBooks version.
  • The banks branding process in the QuickBooks installation may be damaged.
  • The latest QuickBooks update is not installed.
How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.

KB ID# SLN42439
4/27/2017 3:29:01 PM
QYPPRDQBKSWS07 9138 Pro 2017 13ed12