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Error: OL-226 Downloading American Express (AMEX) Statement

When importing a statement from American Express by Web connect or Direct Connect, the following error message is displayed intermittently:

Error: OL-226
The cause of this situation and its solution are currently under investigation. More information will be made available as it becomes known.

Please click here if you would like to be notified via e-mail when a solution to this issue becomes available.

What you can try now

This issue occurs intermittently. Try downloading and importing the statement again when encountering the error.

If using Web Connect, save the .qbo file to the Desktop on the PC, and then import the .qbo file. Ensure the online account access is disabled first.

Steps to disable online account access can be found using KBID 1006823.


KB ID# SLN42377
4/27/2017 7:16:38 PM
QYPPRDQBKSWS07 9138 Pro 2017 fc848d