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A/R total is different on the Balance Sheet report and the Open Invoices report

The Accounts Receivable (A/R) balance on the Balance Sheet (B/S) report shows a different balance than the Open Invoices report for the same date range.

Why this is happening

  1. The Accounts Receivable balance on the Balance Sheet report is showing the balance as of the report date. By default, the Open Invoices report shows only currently open receivables. Example: If invoices from November 2013 was fully paid or written off in 2014, the Open Invoices report will not show the open invoices when running the report for dates thru 12/31/2013.
  2. There may be damaged transactions, links or list entries.
How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.

KB ID# SLN42355
12/4/2016 4:26:33 PM
QYPPRDQBKSWS03 9138 Pro 2017 b128e8