When trying to import the Accountant's Changes file, the link to Import Accountant's Changes menu option is grayed out.
There are several possible causes:
Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.
Solution 1: Restrictions were removed
Restore a backup file prior to the cancellation. If there is no backup that has the Accountant's Copy Pending, the client must create a new Accountant's Copy and and all changes must be recreated. Alternatively, the changes can be manually entered into the client's file.
Convert the Accountant Copy to a Company file, print out the Audit Trail from the client's file, send the company file to the client as backup or portable company file, then add the entries to the new Company file.
Create a new Accountant's Copy and re-enter/ import the new changes.
Restore a backup file that was created prior to the upgrade.