Was this page helpful?
Thank you!

Comments or suggestions?

Enter Email Address (optional)

Internet security settings are set too high

When opening QuickBooks you receive the following error:

Internet security levels are set too high.

You may also receive a message that intu-help-qb1 is an invalid address when trying to add it to your trusted sites. QuickBooks online features are designed to run with Internet Explorer security settings set to Medium. Settings other than Medium may result in pages not displaying or features working.

How to fix it

Reset Internet Settings to default:

  1. Open Internet Explorer.
  2. Select the Tools menu and then select Internet Options.
  3. Click on the Security tab.
  4. Select the Internet icon.
  5. Click the Default Level button at bottom right.
  6. Select the Local Intranet icon.
  7. Click the Default Level button at bottom right.
  8. Click OK.
  9. Close and re-open Internet Explorer.

Note: It has been found that removing the Windows Component IE Enhanced Security Configuration has resolved this issue. If you are unable to edit the security level, contact your system administrator for additional guidance


KB ID# SLN42306
10/25/2016 8:58:03 PM
QYPPRDQBKSWS03 9138 Pro 2017 eddb2c