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QuickBooks receives a server busy error when opening a company file

The company file opens slowly, quits responding or the following error message is displayed:

Busy Error, this action cannot be completed because the other program is busy.

Possible cause is high CPU usage produced by the Symantec Endpoint Protection 11.0.

How to fix it

It has been found the Symantec Endpoint Protection 11.0 has two processes that cause high CPU utilization.

  • The processes are SMC.EXE and SMCGUI.EXE which are part of the Symantec Firewall.

Note:  The Issue was fixed in Symantec Endpoint Protection 11.0, Maintenance Release 3.

To resolve this issue upgrade to the latest release of Symantec Endpoint Protection 11.0 .

To find the version of the software:

  • Open the Symantec tray icon, click Help and Support, and about.
  • The version number is located in this window.  If the version is 11.0.1000.1091 upgrade it to 11.0.2000.1567.


KB ID# SLN42262
4/28/2017 2:43:41 PM
QYPPRDQBKSWS09 9138 Pro 2017 7eea11