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Error: Failed or Error: Restore Failed, when you try to restore a backup or portable company file

While restoring a backup, you may see Error:Failed.


"Restore Failed. This is an Invalid Format of a Post QuickBooks 2007 Backup File"


"Error: Restore failed.  Can't remove log file"

The file name may also display as *.qbw when attempting to save the restored file.

Why this is happening
  • The company file name includes special characters.
  • The backup was restored over an existing company file.
  • The backup was restored from a USB flash drive to a network drive.
  • The backup was made in a newer version.  Example: Backup was created in QuickBooks 2016 but you are restoring it in QuickBooks 2015.
  • The file you are trying to restore isn't an actual backup file.
  • The company file is damaged.
How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.             

KB ID# SLN42229
10/25/2016 5:28:04 PM
PPRDQSSWS403 9138 Pro 2017 a8aea1