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Error in reload.sql at line #####. Sybase message: the disk sandbox feature is enabled

What is happening:

Message "Error in reload.sql at line #####. Sybase message: the file '' is invalid when the disk sandbox feature is enabled for database '' " when restoring a Portable Company or Accountant's Copy file.




Why is this happening:

  • When someone tries to restore a Portable Company File or Accountant's Copy to a remote location and the .QBM or .QBX file is larger than approximately 3MB.
  • When someone tries to restore a Portable Company File on a network drive.
  • When someone tries to restore a Portable Company File from a damaged folder.
  • When the QuickBooks Desktop installation is damaged.


Detailed instructions

This issue has been resolved in the latest release for QuickBooks Desktop

Update to the latest release:

Go to the Update to the Latest Release web page.

IMPORTANT:  Make sure your product is selected.  If not, click the blue "Change" link and select your QuickBooks product.

Select and follow the instructions for one of the update options:

  • Click the Update button to download the update file
  • Click Setup Automatic Updates to learn how to set QuickBooks to automatically download and install the latest updates.

If you still receive this error after updating QuickBooks Desktop to the latest release, try the following solutions:

Solution 1: Transfer the file to a different folder.

  1. Locate the .QBX or .QBM file in Windows Explorer.
  2. Right click the file and choose Copy.
  3. Navigate to your C: drive.
  4. Create a new folder here at the root of the drive and call it QB Test.
  5. Navigate into your new folder, right click anywhere, and choose Paste.
  6. Restore this newly-copied file instead of the original.

Solution 2: Repair your QuickBooks installation.

Solution 3: Perform a clean installation of QuickBooks.

KB ID# SLN42196
3/28/2017 6:22:06 PM
QYPPRDQBKSWS09 9138 Pro 2017 ec54ec