You entered some general journal entries (GJE) but you do not see them on your cash-basis financial reports.
Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.
Solution 1: Close out the journal entry to Cash as soon as possible.
Solution 2: Resolve as many open transactions as you can. For those you cannot close out, enter an adjusting entry.
Solution 3: Enter the A/R or A/P account on any line other than the first line of the GJE. This makes it a target instead of the source.
Solution 4: Use Ctrl+Insert to add a blank line before the first line and then save the entry.