Was this page helpful?
Thank you!

Comments or suggestions?

Enter Email Address (optional)

Resolve data damage, Part 8: Fix broken links between transactions

Note:  For QuickBooks Desktop 2015 to 2017, please go straight to Use Rebuild and Verify Utilities

QuickBooks Desktop relies on links between posting  transactions to calculate A/R and A/P reports and cash basis reports. For example, if an Invoice is linked to a Payment, then QuickBooks Desktop knows not to include the Invoice in the A/R reports, but to include it in the cash basis profit and loss. A broken link is a form of damage that can cause your reports to be incorrect.

You can see the number of links in your company data file by pressing F2 to open the Product Information Window. The number of links is displayed on the left side with your file size, number of transactions, and number of targets.

The links with which you are most concerned are those between Bills, Bill Credits and Bill Payment Checks and those between Invoices, Credit Memos, Customer Payments and Deposits. You may also have links that touch Credit Card Charges and Journal Entries. Links to non-posting transactions (Purchase Orders, Sales Orders, Estimates, Pending Invoices) are usually less important.

Remember: Before beginning any of the procedures below, please backup your company data file.

Create links between transactions
In many cases, you can resolve an issue simply by deleting and recreating a link between the two transactions. Before trying to create a link, use Ctrl+H to check for existing links.
Data Damage Work Flow


Standard Troubleshooting

Manual Troubleshooting

KB ID# SLN42115
4/27/2017 3:26:40 PM
QYPPRDQBKSWS09 9138 Pro 2017 fc1c7d