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Receipt #"X" created on "Date" has an unbalanced payment...is skipping from processing

After a financial exchange with QuickBooks, the activity log contains the message:

Receipt # "xxx" created on "date" has an unbalanced payment. Receipt "xxx" is skipped from processing.
Why this is happening
  • Using line item discounts that create decimal quantities on sales receipts
  • Having decimal quantities on line items in conjunction with Global Discounts on sales receipts
  • A remote store is selling items that don't have a quantity, creating negative quantity amounts
How to fix it

Versions 12, 2013(v11) and 10

For preexisting transactions causing this issue, please follow these steps:

  1. Locate and flag the reversing receipt based on the receipt number in the error as having been sent to QuickBooks Desktop:
    1. Choose Point of Sale > Sales History.
    2. Locate and select the receipt that is causing the error.
    3. Click I Want To at the top of the listing and choose Show Financial Detail.
    4. Select Mark this document as successfully sent and click OK.
  2. Create a journal entry in QuickBooks Desktop using the appropriate accounts and amounts to represent the receipt that was causing the error.
KB ID# SLN41947
12/10/2016 8:05:48 PM
PPRDQSSWS407 9138 Pro 2017 3ec14d